Screwfix awarded best retailer over £250m and digital pioneer

Leading omni-channel retailer Screwfix, based in Yeovil, has been recognised with two prestigious awards at this year’s Retail Week Awards.

The event held on the 22nd March 2018, is regarded the number one retail event in the industry. The Retail Week Awards identify and acknowledge best-in-class performance amongst UK retailers.

With clear, customer focused priorities, Screwfix has become an industry leading retailer, who’s success has been built on putting their customers at the forefront of their business. The retailer was praised by the judges for its strong digital offer and continued emphasis on convenience, quality products and great value, ensuring it meets the needs of busy tradespeople. Screwfix has kept its proposition simple, allowing its colleagues to deliver great service consistently and efficiently.

Since the launch of its first store, to becoming a leading omnichannel retailer, Screwfix strives to lead the market as well as continually looking for ways to improve the customer experience. Screwfix has gone from strength to strength and this year has walked away with not one but two coveted titles; ‘Best Retailer over £250m’ and ‘Digital Pioneer’.

With a network of over 570 stores across the UK, Screwfix opens a new store at a rate of one per week. Alongside this significant growth, the retailer continues its focus on delivering the best possible service for its customers.

Graham Bell, CEO of Screwfix, comments: “I couldn’t be more proud to accept Best Retailer over £250m on behalf of all of our colleagues at Screwfix. It’s an honour and testimony to all our hard work. Winning this award means a huge amount to everyone across the business. We really are one big team that has pride and passion in what we do, along with a bit of fun whilst always putting our customers first.

“Winning Digital Pioneer is a huge achievement. With tough competition, it is an accolade to be recognised for our digital offering, which continues to improve the way our customers shop and drive convenience.”

Graham continues – “Retail Week Awards are very prestigious and we’re delighted to be recognised by our peers in this way. I would like to thank the Screwfix team who continue to go above and beyond to consistently deliver.”

Screwfix continues to expand its store network and improve its convenient offering with 97% of the UK population now within a 30-minute drive of a Screwfix Store.

Screwfix’s convenience is a combination of industry-leading services like Click & Collect in as little as one minute, a 24/7 contact centre and next day delivery, seven days a week.

Screwfix’s best-in-class digital capabilities are being used by its parent-company, Kingfisher plc, to develop leading ecommerce platforms in its stores and back of house systems across Europe, as part of its ambitious five-year transformation programme.